Please make payment according to the guide before 0 minutes from the reservation time
Harap melakukan pembayaran sesuai panduan sebelum menit dari waktu reservasi

at 14 : 00 O'clock
Jam 14 : 00

at 12 : 00 O'clock
Jam 12 : 00

All reservations are subject to availability and confirmation.
A valid contact detail is required to secure the booking.

For direct bookings, a deposit or full payment may be required to guarantee the reservation.

Check-in time is from 2:00 PM and check-out time is until 12:00 PM.
Early check-in and late check-out are subject to availability and may incur additional charges.

Free cancellation is available up to 3 days prior to arrival.

Cancellations made within 3 days before arrival will be subject to one-night charge.

No-shows will be charged 100% of the booking value.

Refunds, if applicable, will be processed within 7–14 working days after cancellation approval.

Bank transfer fees or payment gateway charges (if any) are non-refundable.

For non-refundable promotions, no refund will be issued once payment is made.

Children of all ages are welcome. Children under 6 years old stay free of charge when using existing bedding. Extra bed or additional amenities for children are subject to availability and additional charges. Baby cots are

Pets are not allowed at the property.

We accept bank transfer and major credit cards (Visa & Mastercard).

A security deposit may be required upon check-in.

Royal Bintan Heritage is a peaceful retreat. We kindly ask guests to respect quiet hours from 10:00 PM to 7:00 AM.

Smoking is strictly prohibited inside villas and indoor areas. A cleaning fee will apply if violated.

Outside catering or event setup must receive prior approval from management.

The property reserves the right to refuse service to guests who violate house rules.